INFO TECH Information Technology Services Strategic Plan 2015–2016 Camosun College | Inspiring Innovation: A Roadmap for the Future INSPIRING INNOVATION: A Roadmap for the Future Camosun College Information Technology Services Strategic Plan 2015-2016* *The Information Technology Services Strategic Plan is the result of cross-college consultations that took place between June 2013 and March 2015, and it will serve as a guide for setting priorities and making key decisions. The timeframe for the plan was set at one year to align with Camosun’s established strategic planning cycle. Future ITS plans will be timed to flow from and support the college’s over-arching strategic plans. Camosun College Information Technology Services | Strategic Plan 2015-2016 page 3 CONTENTS Territorial acknowledgement............................................................................................... page 4 Plan Accountability............................................................................................................. page 4 Introduction...................................................................................................................... page 5 College Vision, Mission & Values.......................................................................................... page 6 ITS Vision, Mission & Principles............................................................................................ page 7 Building our Future............................................................................................................. page 8 Goals............................................................................................................................... page 9 Appendix A --Service catalogue and core services................................................................page 12 Appendix B --Service priorities............................................................................................page 13 Appendix C --Supporting documents and references............................................................page 14 TERRITORIAL ACKNOWLEDGEMENT PLAN ACCOUNTABILITY Camosun College serves the communities of community who contributed to this plan, including southern Vancouver Island and the south Gulf those who participated in the initial consultation Islands that are located in the traditional territories session in June 2013, as well as the theme group and of the Lkwungen (Esquimalt and Songhees), steering committee members. Malahat, Pacheedaht, Scia’new, T’Sou-ke and W̱SÁNEĆ (Pauquachin, Tsartlip, Tsawout, Tseycum) peoples. We acknowledge our traditional hosts and honour their welcome and graciousness to the students who seek knowledge here. Camosun College | Inspiring Innovation: A Roadmap for the Future With appreciation to all members of the college INTRODUCTION by L aura -L ea B erna , C hief I nformation O fficer I’m delighted to present the 2015-2016 Information Technology Services Strategic Plan. I’m proud to have had a part in bringing it to fruition however, the plan is not mine alone, nor is it the plan for just the Information Technology Services department. This plan is a result of the collaborative effort and hard work of many from the college community, and it reflects the direction of information technology services at Camosun College. The initial work on a college-wide Information Technology Services Strategic Plan began in June 2013. Throughout the engagement with the strategic planning community, certain aspects and themes remained clear and form the Information Technology Services Strategic Plan 2015-2016: ƒƒ The plan ties to and supports the Education Plan and the larger Camosun College Strategic Plan ƒƒ Providing client-centred service is foremost ƒƒ Building for the future is a partnership with the college community Technology is pervasive in everyday life, and Camosun’s campuses are no different. Students and employees expect and deserve technology services that are flexible, robust and enabling. The Information Technology Services Strategic Plan endeavors to support, elevate and address how our students, employees and community use, create and interact, with technology at Camosun, regardless of their starting point. The plan also provides the broader college community guidance on the direction information technology is taking at Camosun and aligns the operational goals of the Information Technology Services department for fiscal year 2016. I would like to extend my thanks to those who participated in the development of this plan. Camosun College Information Technology Services | Strategic Plan 2015-2016 page 5 COLLEGE VISION, MISSION & VALUES V ision Inspiring lives. Canada’s college of life-changing learning. M ission We build a better tomorrow by providing outstanding and relevant learning experiences, valued credentials, and lifelong student success. V alues Our Learning Values ƒƒ We value life-long learning. ƒƒ We value self-directed and collaborative learning experiences. ƒƒ We value the practitioner of knowledge. ƒƒ We value flexible and accessible learning. Our Service Values ƒƒ We value excellence in our service to students and communities. ƒƒ We value the continuous improvement of our services and programs. ƒƒ We value collaboration across the college. Our Leadership Values ƒƒ We value the development of leaders. ƒƒ We value intelligent risk taking. ƒƒ We value creativity, innovation and imagination. ƒƒ We value the courage of the change agent. Camosun College | Inspiring Innovation: A Roadmap for the Future INFORMATION TECHNOLOGY SERVICES VISION & MISSION Inspiring Innovation. Supporting the Camosun community. We meet you where you are and take you where you want to go. INFORMATION TECHNOLOGY SERVICES PRINCIPLES Information Technology Services principles are grounded in Camosun’s vision, mission and values. They reflect our commitment to being Canada’s college of life changing learning. A t C amosun we : ƒƒ Focus on the information and technology needs of our community and clients ƒƒ Facilitate change through socialization processes ƒƒ Partner and collaborate across the college and our constituencies ƒƒ Embrace learning ƒƒ Demonstrate responsibility, transparency and accountability in all that we do ƒƒ Aspire to be brave and innovative leaders Camosun College Information Technology Services | Strategic Plan 2015-2016 page 7 BUILDING OUR FUTURE Five core themes for the Information Technology Services Strategic Plan emerged through the consultative process. Camosun Strategic Plan Education Plan People Plan Indigenization Plan Service Integration Client Centred Information Technology Services Strategic Planning Optimize Resources Camosun College | Inspiring Innovation: A Roadmap for the Future Teaching & Learning Collaborative Culture SERVICE INTEGRATION GOAL: Provide seamless and consistent access to technology services. Strategies: 1. Ensure resiliency of core services that address reliability, availability, capacity and security 2. a. Core services are designed to ensure business continuity b. Core services are monitored and audited systematically Provide services that connect seamlessly to our community a. Use an integrated authentication system b. Build formal processes to manage account lifecycles 3. Maintain security policies and ensure compliance through regular audits 4. Develop guidelines and governance to inform purchasing decisions that ensure compatibility with existing services 5. Review core services to ensure they interact seamlessly through connectivity and shared practices TEACHING & LEARNING GOAL: Partner with the Education Division to provide technology rich learning experiences. Strategies: 1. Engage in the Education Division renewal process to ensure ITS’ alignment with future directions 2. Participate in the evaluation and piloting of new products that meet the pedagogical needs of the college a. Engage with the Education Division to support their goal of expanding distributed learning b. Develop practices to ensure compliance with copyright, accessibility standards, privacy and other commonly held standards 3. Support and facilitate training opportunities for instructors and staff in the best use of technology that supports their work Camosun College Information Technology Services | Strategic Plan 2015-2016 page 9 GOAL: Provide learner-centred services and supports. Strategies: 1. Enhance technology support for students and employees through a single point of contact a. Utilize best practices, such as IT Service Management (ITIL), to realign support to serve students and employees 2. Optimize use of technology through education and support a. Provide a full suite of help—in person, online, and mobile, that responds to students at time and place of need b. Provide learner-centred orientations and assistance for labs, computing and printing devices, software applications and audio visual equipment COLLABORATIVE CULTURE GOAL: Facilitate and accelerate collaboration through technology. Strategies: 1. Utilize socialization to share knowledge and support change a. Facilitate a face-to-face community-based system for collaboration b. Develop a suite of on-line socialization tools for information dissemination including change management processes c. 2. In alignment with the People Plan, utilize technology to support college communication Support teambuilding, communities of practice and projects a. Engage external partners in projects and teams b. Engage vendors as appropriate to enhance training and information sharing c. Foster and support technology champions d. Develop technology on-boarding services OPTIMIZE RESOURCES GOAL: Optimize resources to sustain a rich technology environment. Strategies: 1. Camosun College Build processes to simplify, create consistency and visibility on projects | a. Have a formal process for innovation management b. Utilize project management processes to guide service development c. Provide life cycle management of services d. Have a formal process for prioritizing projects Inspiring Innovation: A Roadmap for the Future 2. Leverage technology, expertise and funds to ensure financial sustainability a. Collaborate externally to maximize resources b. Explore non-traditional funding sources c. Provide appropriate technology to maximize benefit for all users d. Take advantage of relationships and initiatives developed under shared services 3. Focus our resources on core services a. Develop a service catalogue with champions of individual technology identified b. Ensure we have the expertise to maximize our core services c. Create and publish service level agreements to promote transparency and increase accountability CLIENT CENTRED GOAL: Set service directions based on community needs. Strategies: 1. Engage client groups to research and identify the needs of our community 2. a. Align our core services with the needs of the college b. Identify a product roadmap for our core services c. Work with client to fill gaps where service is not available Implement a continuous improvement process to anticipate and respond to the service needs of the community a. Ensure appropriate tools and training are in place b. Strike advisory committees to support and promote continuous improvement Camosun College Information Technology Services | Strategic Plan 2015-2016 page 11 APPENDICES A ppendix A – S ervice C atalogue & C ore S ervices Using the Educause IT Service Catalogue Model for Higher Education as a model, we are working with our service champions to identify our services and related service offerings (products). This work continues in 2015-2016. In alignment with the Educause structure our services fall into eight categories: ƒƒ Teaching & learning ƒƒ Administrative & business ƒƒ End point computing ƒƒ Research ƒƒ Communication & collaboration ƒƒ Security ƒƒ Infrastructure ƒƒ IT Professional services Source: Educause: www.educause.edu/about Camosun College | Inspiring Innovation: A Roadmap for the Future APPENDIX B – SERVICE PRIORITIES Operational Plan fiscal year 2016: based on the Information Technology Services Strategic Plan, IT project prioritization and operational priorities for Information Technology Services. P rojects : ƒƒ Payment Card Industry Data Security Standards compliance ƒƒ Domain consolidation ƒƒ Co-op Education and Student Employment system ƒƒ Office 2013 deployment ƒƒ Graphic Services ticketing system ƒƒ Virtual desktop infrastructure proof of concept ƒƒ Data visualization ƒƒ FRX financial system replacement ƒƒ Process flow automation for HR, Payroll and Finance ƒƒ Trades Education and Innovation Complex IT implementation ƒƒ Continuing Education content management system ƒƒ Investigation of EduCloud services (cloud services provided by UBC for PSE) I nitiatives : ƒƒ Service catalogue and service level agreement development ƒƒ Disaster recovery plan ƒƒ Key performance indicators development ƒƒ Product roadmap for core services ƒƒ IT Project Management Office ƒƒ Continuous service improvement (Lean) Camosun College Information Technology Services | Strategic Plan 2015-2016 page 13 APPENDIX C – SUPPORTING DOCUMENTS AND REFERENCES ƒƒ Camosun College Inspiring Lives Strategic Plan 2011-2014 ƒƒ Inspiring Learning - Education Plan 2012-2014 ƒƒ Inspiring Relationships - Camosun’s Indigenization Plan ƒƒ People Plan & Supporting Initiatives September 2014 ƒƒ Educause Working Group for IT Service Management ƒƒ Information Technology Infrastructure Library (ITIL) Camosun College | Inspiring Innovation: A Roadmap for the Future Camosun College Information Technology Services | Strategic Plan 2015-2016 page 15 IN S P IR IN G I N N OVAT I O N : A R OA D M A P FO R T HE F UTURE